Refund Policy

Effective Date: 01/01/2024

1. Introduction

This Refund Policy outlines the conditions under which refunds may be issued for services purchased through our website https://outbound-csr.id/. By using our services, you agree to the terms of this Refund Policy.

2. Refund Eligibility

• General Conditions: Refunds are only available under specific conditions as outlined below. Refunds are generally not provided except in cases of force majeure or exceptional circumstances.
• Force Majeure: In the event of a force majeure situation (e.g., natural disasters, governmental restrictions, etc.) that prevents you from utilizing our services, you may be eligible for a refund.

3. Refund Process

• Requesting a Refund: To request a refund, you must contact our customer support team at contact@outbound-csr.co.id. Include your order details, reason for the refund request, and any supporting documentation.
• Refund Requests: All refund requests must be submitted within 10 calendar days from the date of the payment. Requests made after this period will not be eligible for a refund.

4. Prorated Refunds

• Discretionary Refunds: In certain cases, we may offer prorated refunds at our discretion. This decision will be based on the specifics of the situation and the usage of our services up to the date of the refund request.

5. Non-Refundable Items

• Non-Refundable Fees: Certain fees, such as those related to booking cancellations or administrative costs, may be non-refundable. Details of non-refundable items will be specified in the service agreement or quotation.

6. Refund Processing Time

• Processing Time: If a refund is approved, it will be processed within 14 business days from the date of approval. Refunds will be issued using the original payment method.

7. Cancellation Policy

• Service Cancellations: If you cancel your service subscription, the refund policy outlined above will apply. Please refer to the cancellation policy for additional details on how cancellations affect refunds.

8. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our website and will take effect immediately upon posting. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at:

• Email: contact@outbound-csr.id
• Phone: +62 821-3875-4656
• Address: Jalan Altis Perluasan, Senteluk, Lombok Barat, Nusa Tenggara Bar. 83355