FAQ
Effective Date: 01/01/2024
1. What services does Qline offer?
Qline provides interactive team-building solutions, CSR (Corporate Social Responsibility) activities, and access to camping and glamping sites. Our services are designed to enhance team collaboration, employee well-being, and offer engaging outdoor experiences.
2. Who is eligible to participate in your activities?
Our activities are generally suitable for participants of all ages and are not physically demanding. If anyone in your group has medical conditions, please let us know in advance.
3. What should participants bring?
For most activities, casual clothing, a hat, comfortable shoes, sunscreen, and a positive attitude are recommended. For water-related activities, a change of clothes and a towel are also advisable.
4. Are food and beverages provided?
Our programs include complimentary water. We can arrange lunch and dinner with diverse cuisine options, accommodating special dietary needs with prior notice. Soft drinks and other beverages are not included but can be provided upon request.
5. How do you handle inclement weather?
We conduct team-building activities regardless of the weather, both indoors and outdoors. In the case of rain, we provide raincoats and tents to ensure comfort.
6. What transportation options are available?
Depending on the size of your group, we offer various transportation choices such as cars, open buses, mini-vans, and coach buses.
7. Are your guides and drivers multilingual?
Yes, most of our staff members are fluent in multiple languages.
8. Where will the event take place?
We host events at diverse venues including forests, villages, beaches, and hotels. For detailed information on specific locations, please reach out to us via email.
9. Is corporate branding available?
We offer corporate branding options on water bottles, T-shirts, ribbons, banners, and more for an additional fee.
10. How far in advance should I make a reservation?
To secure your preferred date, we recommend booking as early as possible. For groups of 10 or more, please book at least 2 weeks to 2 months in advance, especially during peak seasons.
11. What payment methods are accepted?
Payments can be made via telegraphic transfer, credit card (Visa, MasterCard), or cash.
12. Can you explain your billing procedures?
Deposits are non-refundable. Advance payments should be made via wire transfer in the specified currency. A 50% deposit is required to confirm your booking, with the remaining balance due 14 days before the event or upon arrival.
13. Can the tour date be changed after booking?
Yes, you may reschedule your event with at least one week’s notice. Reservation details will be included in your confirmation email.
14. What is your cancellation policy?
Cancellations made within one week of the event will incur a 100% fee. If weather conditions cause the event to be canceled on the day, a 50% setup fee applies. Additional details are outlined in our service contract.
15. What should I do if I encounter a problem with your services?
If you experience any issues with our services, please contact our customer support team at contact@outbound-csr.id. Provide details about the issue, and we will work to resolve it as quickly as possible.
16. Are there any additional services or activities offered?
We provide a variety of extra services and activities that can be tailored to your event. Please contact us for more details and to discuss your specific needs.
17. How can I provide feedback or suggestions?
We welcome feedback and suggestions to improve our services. Please send your comments to contact@outbound-csr.id. Your input is valuable to us.
18. Do you offer services for corporate events?
Yes, we offer customized solutions for corporate events, including team-building activities and CSR initiatives. Please contact us to discuss your requirements and receive a tailored proposal.
19. What is your refund policy?
Our refund policy outlines the conditions under which refunds may be issued. Refunds are generally not available except in cases of force majeure or exceptional circumstances. For more details, please refer to our Refund Policy.
20. How do you protect my personal data?
We use advanced security measures to protect your personal data, including data encryption, secure storage, and strict access controls. For more information on how we handle your data, please refer to our Privacy Policy.
21. How can I contact Qline for further assistance?
You can reach out to us through the following channels:
- Email: contact@outbound-csr..id
- Phone: +62 821-3875-4656
- Address: Jalan Altis Perluasan, Senteluk, Lombok Barat, Nusa Tenggara Bar. 83355